Responsibilities of Superior Health Care ("Provider")
The Provider agrees to:
Provide supports that meet the Participant’s needs at the Participant’s preferred times.
Communicate openly and honestly in a timely manner.
Treat the Participant with courtesy and respect.
Consult the Participant on decisions about how supports are provided.
Listen to the Participant’s feedback and resolve problems quickly.
Give the Participant the required notice if the Provider needs to end the Service Agreement.
Protect the Participant’s privacy and confidential information.
Responsibilities of Participant / Participant’s representative ("Participant")
The Participant agrees to:
Inform the Provider about how they wish the supports to be delivered to meet the Participant’s needs.
Give the Provider the required notice if the Participant needs to end the Service Agreement.
Let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS.
To provide adequate information to the provider so a service booking can be made and funds claimed whilst remaining under budget.
Payments and Claims
If the Participant has nominated the NDIA to manage the funding for supports provided under this Service Agreement, the Participant authorises the Provider to reserve the nominated funds and claim payment for those supports from the NDIS provider portal. If the Provider is unable to claim the order amount from the NDIS provider portal, the Participant will be liable for balance on the account.